1. Order Cancellation

Customers may cancel placed orders within 2 hours by:

Logging into their account and requesting cancellation, or

Contacting our support team via email (spayagc@gmail.com) or WhatsApp (+918450007614).

Orders canceled within the allowed time frame will receive a full refund via the original payment method.

Orders canceled after 2 hours are subject to restocking, depending on shipping status.

2. Easy Cancellation with No Fees

Cancellation before dispatch: ₹0 fee, full refund.

Once the order is shipped: cancellation is not possible through the system, but you may:

Accept the delivery,

Initiate a return following the steps below.

3. Return Policy

You can return items within 7 days of delivery if unused, unwashed, with tags and packaging intact.

Visit My Orders → Request Return, or contact support.

Customer is responsible for return shipping charges.

After receiving the item, we’ll process your return within 5 business days.

4. Refund Processing

Approved returns: expect reimbursement within 7–10 business days from approval time.

Refund Method:

Card/UPI/Net Banking → Original payment channel

COD orders → Store credit voucher or bank transfer, as requested

5. Non-Returnable Items

Final sale goods: undergarments, swimwear, accessories (due to hygiene/safety).

Personalized or made-to-order items.

6. Defective or Incorrect ItemsNon-Returnable Items

If you receive a damaged, defective, or incorrect item:

Contact us within 3 days with photos and order details.

We’ll offer full refunds, replacements, or store credit — and cover shipping costs for returns.

Replacement (if available) ships within 3 days of receiving the returned item.